1. About NauticSense Learning

This website and its courses are operated under the trading name NauticSense Learning, a UK-based online maritime training provider.

For privacy enquiries, data protection requests, formal correspondence, or business administration matters, please contact us by email.

Additional business details may be provided where required for lawful, contractual, regulatory, accounting, or administrative purposes.

2. Who This Policy Applies To

This Privacy Policy applies to:

• website visitors;
• people who create a learner account;
• people who purchase or enrol in a course;
• learners who complete lessons, quizzes, assessments, or certificates;
• people who contact NauticSense Learning;
• people who sign up for updates or marketing emails;
• company or organisation contacts who arrange learner access.

3. Personal Information We Collect

We may collect and use the following types of personal information:

• name;
• email address;
• account login details;
• company or organisation name;
• job role;
• sector or industry;
• billing information;
• payment status;
• purchase history;
• course enrolment information;
• course progress;
• quiz and assessment results;
• certificate and completion records;
• learner activity within the course platform;
• messages or enquiries you send to us;
• feedback, survey responses, or testimonials where provided;
• marketing preferences and consent records;
• technical information such as IP address, browser type, device type, operating system, referring pages, pages visited, and website usage data.

We do not intentionally collect special category data, such as health information, religious beliefs, political opinions, trade union membership, or other sensitive personal information.

Please do not send us sensitive personal information unless we specifically ask for it and explain why it is needed.

4. How We Collect Information

We may collect personal information when you:

• visit the website;
• create an account;
• purchase a course;
• enrol in a course;
• complete lessons, quizzes, assessments, activities, or surveys;
• download course materials;
• receive or request a certificate;
• contact us by email or through the website;
• sign up to receive updates or marketing emails;
• use the course platform.

Some information may also be collected through third-party platforms we use to provide the service, such as Thinkific, payment processors, email platforms, website providers, and analytics services.

5. Why We Use Your Personal Information

We use personal information to:

• create and manage learner accounts;
• provide access to online courses;
• process purchases and payments;
• track course progress and completion;
• issue certificates;
• respond to enquiries;
• provide learner support;
• manage refunds, access issues, and account problems;
• improve our courses and services;
• keep records for tax, accounting, and business administration;
• send service emails about your account, enrolment, course access, or important updates;
• send marketing emails where we have permission or another lawful basis to do so;
• protect the security and integrity of our website and course platform;
• prevent fraud, misuse, or unauthorised access;
• comply with legal obligations.

6. Lawful Bases for Using Personal Information

We only use personal information where we have a lawful basis to do so.

Contract

We use your personal information to provide the course or service you have purchased or enrolled in. This includes creating your account, giving you course access, tracking progress, issuing certificates, and providing learner support.

Legal Obligation

We may need to keep certain records for tax, accounting, consumer law, business administration, or legal compliance purposes.

Legitimate Interests

We may use information to manage and improve our business, respond to enquiries, maintain course records, prevent misuse, understand learner engagement, protect our platform, and support customers.

Where we rely on legitimate interests, we consider whether those interests are balanced with your rights and expectations.

Consent

We may rely on consent for certain activities, such as optional marketing emails. Where we rely on consent, you can withdraw your consent at any time.

7. Marketing Emails

We will only send marketing emails where we have permission or where we are otherwise allowed to do so by law.

If you choose to receive marketing emails, you can unsubscribe at any time by using the unsubscribe link in the email or by contacting:

We may still send service emails about your account, course access, purchases, certificates, refunds, technical issues, or important changes to our services.

8. Payments

Payments may be processed by third-party payment providers.

We do not usually store full payment card details ourselves. Payment information is handled by the payment provider used at checkout.

We may receive limited payment-related information, such as payment status, transaction reference, billing name, billing email, purchase history, and invoice or receipt information.

9. Course Progress, Assessments, and Certificates

We may record your course progress, lesson completion, quiz results, assessment results, certificate issue date, and related learner activity.

This information is used to:

• provide course access;
• support learner progress;
• confirm course completion;
• issue certificates;
• maintain training records;
• respond to learner or employer queries;
• improve course quality.

If your course access was purchased or arranged by your employer or organisation, we may share relevant completion information with that employer or organisation where appropriate.

10. Sharing Personal Information

We may share personal information with trusted service providers who help us operate our business and deliver our courses.

These may include:

• online course platforms;
• payment processors;
• email service providers;
• website hosting providers;
• analytics providers;
• customer support tools;
• accounting or bookkeeping providers;
• professional advisers;
• regulators, authorities, or legal bodies where required by law.

We only share personal information where necessary and appropriate.

11. International Transfers

Some of the platforms and service providers we use may process personal information outside the UK.

Where this happens, we expect appropriate safeguards to be in place to protect personal information in line with applicable data protection laws.

12. How Long We Keep Personal Information

We keep personal information only for as long as necessary.

In general:

• account and course records may be kept while your account remains active;
• completion and certificate records may be kept for training verification and business record purposes;
• payment, tax, and accounting records may be kept for the period required by law;
• enquiry emails may be kept for a reasonable period so we can manage our relationship with you;
• marketing consent records may be kept until you unsubscribe or withdraw consent, and for a reasonable period afterwards to show that your preference has been respected;
• technical and analytics information may be kept for a reasonable period to support security, performance, and improvement.

We may delete, anonymise, or archive information when it is no longer needed.

13. Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website, online platform, payment system, or email system can be guaranteed to be completely secure.

You are responsible for keeping your account login details confidential.

14. Cookies and Similar Technologies

Our website and course platform may use cookies or similar technologies to support website functionality, account login, checkout, analytics, performance, security, and user experience.

Some cookies are necessary for the website or course platform to work properly.

Where required, we will provide information about cookie choices through the website or platform.

15. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct inaccurate information;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• ask for your information to be transferred to another provider;
• withdraw consent where we rely on consent.

To exercise your rights, contact:

We may need to verify your identity before responding.

16. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection matters.

17. Children

NauticSense Learning courses are intended for adult learners, working professionals, and organisations purchasing professional training.

Our courses are not intended for children.

If we become aware that a child has created an account or provided personal information without appropriate authority, we may delete the account or information where appropriate.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be available on our website or course platform. If we make significant changes, we may notify users by email or through the platform.